Franchise Customer Experience Conference


June 18-20, 2024, InterContinental Buckhead, Atlanta

The Franchise Customer Experience Conference (FCXC) is a powerful event created for the unique needs of franchisors as they serve their multiple customers of consumers, franchisees and employees. FCXC brings together leaders in operations, marketing and technology, along with CEOs and Presidents leading the charge to deliver an outstanding customer experience. The event features compelling content and top speakers that help drive alignment across functions, along with focused learning tracks in each area to sharpen skills and network with other franchising leaders in similar roles. If you’re a supplier looking to strengthen or create new relationships with Franchisor leaders responsible for growth through customer experience, you do not want to miss this once-a-year event. Exclusive to franchisor attendees and supplier sponsors. Please visit

Total Attendees
Franchisor Attendees
Franchise Brands


16% CEOs, Presidents, Founders
20% CMOs, VPs of Marketing
22% Marketing Directors
12% COOs & Operations Directors (6% each)
10% CIOs
12% Chief Experience & Brand Directors
9% Development Directors


Number of Franchise Locations

29% 1-50
13% 51-100
20% 101-250
12% 251-400
25% 401+


General Business Category

22% Food
12% Retail Non-Food
27% Service Brick & Mortar
39% Service (Territory, Population)
No Brick & Mortar


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sponsorships or exhibiting contact: